Terms and Conditions

These GENERAL TERMS OF USE FOR THE WEBSITE govern the relationship between Crystal Peptides LTD, as the website administrator (the Administrator), and its visitors (the Users).

The General Terms constitute an agreement that governs the relationship between the parties, applying to the information services and systems accessible through the Website, its mobile versions, as well as any other application and service that is or may be connected to the Website.

By loading the Website, the User expresses their consent to read and comply with these General Terms.

1. Subject

Through the Website, we provide Users with its use upon good faith compliance with the rules and requirements of these General Terms. The provision of services does not include providing computer and/or other equipment and Internet connectivity necessary to access the Website.

2. Functions

The Website is created and accessible to an unlimited range of visitors, without any discriminatory criteria. Through this Website, we:

1. Inform Users about the products/services we offer.
2. Provide access to our online store, through which Users can place online orders for products and conclude purchase agreements for offered products and services, including online payments.
3. Share links to our pages on social networks and online platforms.
4. Provide contact information - in case Users have specific inquiries to us.

3. Agreement

By accepting these General Terms, the User agrees to communicate via email, where each message may constitute a legally significant statement. Communications via email constitute electronic statements, and the accompanying information constitutes identification of the Website, respectively the User, as the author and holder of these electronic statements, and is an electronic signature to which the parties recognize the value of a handwritten signature in their relations.

4. Rights and Obligations

The User has the right to access the Website in real time in compliance with the access requirements determined by the Administrator. The User has the right to access User content, as well as any other content published on the Website, solely for personal use.

The right of access does not include the right to copy or reproduce information, or to use protected objects of intellectual or industrial property, except for an insignificant amount of information intended only for personal use, provided that such use does not harm the legitimate interests of authors or other holders of intellectual or industrial property rights, and copying or reproduction is done for non-commercial purposes.

The User undertakes when using the Website and Services:

1. not to perform malicious actions;
2. not to extract by technical means or in a technical way any information resources or parts thereof included in the databases accessible through the Website and thus create their own database in electronic or any other form;
3. not to impersonate another person or a representative of a person they are not authorized to represent, or otherwise mislead the Website or third parties about their identity or affiliation with a particular group of people;
4. not to violate and to respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution, the laws of the Republic of Bulgaria and recognized international acts;
5. not to harm the reputation of others and not to call for the commission of crimes, violence against individuals or incitement of racial, national, ethnic or religious hatred;
6. not to violate property or non-property, absolute or relative rights and interests of others, such as property rights, intellectual property rights and others;
7. to comply with Bulgarian legislation, applicable foreign laws, moral rules and good manners and Internet ethics when using the provided Services;
8. to immediately notify the Administrator of any case of committed or discovered violation when using the Services;
9. not to engage in activities that include the use of viruses, bots or other types of computer code, files or programs that interrupt, destroy or limit the functionality of computer software or hardware or telecommunications equipment, or otherwise allow unauthorized use of or access to a computer device or computer network.

5. Liability

The Administrator provides the Services through the Website "as is" and "as available". They do not guarantee or promise specific results from the use or prolonged ability to use the Services. The Administrator does not provide guarantees that:

1. use will be uninterrupted, timely, secure or error-free;
2. any defects will be corrected;
3. the provided Services or the services on which they are built will be free from viruses or other harmful components.

Under no circumstances will the Administrator be liable for any loss or damage arising from:

1. use of the Website;
2. problems or technical malfunction of the Website;
3. materials downloaded through or in connection with the use of the Website;
4. user content;
5. User behavior - online or offline;
6. content of other websites whose links are published on the Website.

The Administrator is not liable if the User cannot access the Website due to problems beyond their control - software, hardware, Internet connection problem or force majeure circumstances.

The User agrees to bear responsibility for all costs of maintenance, serviceability or connection of their computer system or other device necessary for using the Website.

The Administrator reserves the right for systemic intervention in the entire functionality of the Website, including, but not limited to, suspending access to it, in the presence of a justified reason.

To the full extent permitted by applicable law, the Administrator will not be liable for damages suffered by a User that are: 1. indirect; 2. consequential; 3. incidental; 4. punitive, including damages for lost profits arising from the use or inability to use the Website.

6. Amendments

The Administrator may unilaterally, at any time and without prior notice, modify these General Terms. The amended General Terms will be published on the Website in a manner that ensures the possibility of reproduction, as well as their storage by the User on a durable medium. All amendments to these General Terms will apply going forward.

7. Disputes

The applicable law under this agreement is that of the Republic of Bulgaria. In case of a private law dispute with an international element, the applicable law should be determined according to the rules of private international law.

As a basic principle in the performance of this agreement, the parties adopt mutual understanding and mutual concessions. In this sense, the parties agree to resolve disputes arising between them in a spirit of goodwill and through negotiations.

In case of impossibility to resolve disputes arising in connection with and regarding this agreement, its performance or non-performance, the parties agree to resolve them before the competent Bulgarian court, determined according to the rules of local and subject matter jurisdiction, in accordance with the current law of the Republic of Bulgaria.

8. Shipping & Tracking Policy

Tracking timeline. Tracking updates may take 2–3 days to appear after shipment. If no information is visible yet, please wait — this is normal and your parcel is on its way. If you did not receive a tracking number, contact us right away so we can help.

Where to track. Start with a universal tracking site such as parcelsapp.com. Once your parcel arrives in the destination country, please check detailed updates only on the final courier/postal service website (your national post, DPD, UPS, DHL, Hermes, Nova Post, etc.). Information about pickup points will also appear only on the courier's own site.

Monitor tracking regularly. Please monitor your tracking and act quickly if your parcel waits at a pickup point or has any problem. If the parcel returns due to inaction, you will need to pay for reshipping.

No address changes after shipment. If you request redirection or ask the courier to change the delivery address, this is done at your own responsibility. If the parcel is lost or not delivered after redirection, we cannot offer reshipment or compensation.

Record a video when opening your parcel. Only a full unboxing video is valid proof if something is missing or damaged.

Company details and business model

This online store is operated by:

Crystal Peptides LTD operates an online store supplying laboratory research materials solely for in-vitro use to permitted destinations. Customers place orders online; orders are reviewed, prepared and dispatched through approved contracted courier routes, and tracking is provided where available. The company does not supply products for human administration or medical use.

Payment methods and payment confirmation

The following payment methods are accepted, but only when shown as available at checkout for the relevant order and destination:

• Visa and Mastercard payment cards
• Bank transfer
• Cryptocurrency through the configured payment processor
• Cash on delivery, only for eligible delivery routes

Card payments are handled through a secure independent payment-services gateway. Crystal Peptides LTD does not receive or store complete card details.

Bank-transfer orders remain pending until cleared funds are received and matched to the order.

Cryptocurrency orders remain pending until the required processor or network confirmation is received.

Cash on delivery is available only when checkout shows it for the selected delivery route and is collected upon delivery.

Except for cash on delivery, an order is not confirmed, processed, released for fulfilment or dispatched until successful payment has been confirmed. An automated order acknowledgement is not itself confirmation that payment has been received.

New operational countries require prior approval, and checkout and payment availability are restricted by destination and configuration.

Use of contact telephone numbers

The telephone number you provide at checkout may be recorded and used by Crystal Peptides LTD for internal operational purposes only — to assist you in completing and fulfilling your order, to coordinate delivery with the contracted courier, and to contact you regarding your order if necessary. Your number is not used for promotional text messages and is not shared with third parties other than the courier handling your delivery.

Delivery failures, reshipment and refunds

Report non-delivery, loss or customs seizure promptly and provide the tracking information or other reasonable evidence we request. A customs hold, inspection or tracking delay alone is not confirmed non-delivery. Wrong, missing, broken or damaged goods follow the separate evidence process below.

1. If the original shipment is confirmed as not delivered, lost or seized by customs for reasons outside your control, we send one replacement shipment at no additional cost.
2. If that replacement shipment is also confirmed as not delivered for reasons outside your control, we issue a full refund for the affected goods. We do not send a second replacement shipment.

A wrong, missing, broken or damaged item must be reported within 7 days of delivery. A full, continuous unboxing video showing the unopened parcel, shipping label, the entire opening, all contents and the issue is required. Photographs, labels and batch or lot details may be requested as supporting evidence but do not replace the video. Once the evidence is reviewed and the issue is verified, we send the missing, correct or replacement item, including shipping, at no cost.

This process does not apply where the failure was caused by:

• incorrect or incomplete information provided by the customer;
• refusal of the shipment;
• failure to collect the parcel from the courier or pickup point;
• an order or destination prohibited by applicable law;
• other circumstances within the customer's control.

Mandatory statutory rights are unaffected.

For any reshipment or refund request, contact us at: info@crystalpeptides.eu

Contact details entered during checkout may be used to offer you assistance with completing your order, as described in our Privacy Policy. They will not be used for marketing without your explicit consent.

Version: 2.1

Version and effective date: 31 August 2026