Terms and Conditions

These GENERAL TERMS OF USE FOR THE WEBSITE govern the relationship between Crystal Peptides LTD, as the website administrator (the Administrator), and its visitors (the Users).

The General Terms constitute an agreement that governs the relationship between the parties, applying to the information services and systems accessible through the Website, its mobile versions, as well as any other application and service that is or may be connected to the Website.

By loading the Website, the User expresses their consent to read and comply with these General Terms.

1. Subject

Through the Website, we provide Users with its use upon good faith compliance with the rules and requirements of these General Terms. The provision of services does not include providing computer and/or other equipment and Internet connectivity necessary to access the Website.

2. Functions

The Website is created and accessible to an unlimited range of visitors, without any discriminatory criteria. Through this Website, we:

1. Inform Users about the products/services we offer.
2. Provide access to our online store, through which Users can place online orders for products and conclude purchase agreements for offered products and services, including online payments.
3. Share links to our pages on social networks and online platforms.
4. Provide contact information - in case Users have specific inquiries to us.

3. Agreement

By accepting these General Terms, the User agrees to communicate via email, where each message may constitute a legally significant statement. Communications via email constitute electronic statements, and the accompanying information constitutes identification of the Website, respectively the User, as the author and holder of these electronic statements, and is an electronic signature to which the parties recognize the value of a handwritten signature in their relations.

4. Rights and Obligations

The User has the right to access the Website in real time in compliance with the access requirements determined by the Administrator. The User has the right to access User content, as well as any other content published on the Website, solely for personal use.

The right of access does not include the right to copy or reproduce information, or to use protected objects of intellectual or industrial property, except for an insignificant amount of information intended only for personal use, provided that such use does not harm the legitimate interests of authors or other holders of intellectual or industrial property rights, and copying or reproduction is done for non-commercial purposes.

The User undertakes when using the Website and Services:

1. not to perform malicious actions;
2. not to extract by technical means or in a technical way any information resources or parts thereof included in the databases accessible through the Website and thus create their own database in electronic or any other form;
3. not to impersonate another person or a representative of a person they are not authorized to represent, or otherwise mislead the Website or third parties about their identity or affiliation with a particular group of people;
4. not to violate and to respect the fundamental rights and freedoms of citizens and human rights, according to the Constitution, the laws of the Republic of Bulgaria and recognized international acts;
5. not to harm the reputation of others and not to call for the commission of crimes, violence against individuals or incitement of racial, national, ethnic or religious hatred;
6. not to violate property or non-property, absolute or relative rights and interests of others, such as property rights, intellectual property rights and others;
7. to comply with Bulgarian legislation, applicable foreign laws, moral rules and good manners and Internet ethics when using the provided Services;
8. to immediately notify the Administrator of any case of committed or discovered violation when using the Services;
9. not to engage in activities that include the use of viruses, bots or other types of computer code, files or programs that interrupt, destroy or limit the functionality of computer software or hardware or telecommunications equipment, or otherwise allow unauthorized use of or access to a computer device or computer network.

5. Liability

The Administrator provides the Services through the Website "as is" and "as available". They do not guarantee or promise specific results from the use or prolonged ability to use the Services. The Administrator does not provide guarantees that:

1. use will be uninterrupted, timely, secure or error-free;
2. any defects will be corrected;
3. the provided Services or the services on which they are built will be free from viruses or other harmful components.

Under no circumstances will the Administrator be liable for any loss or damage arising from:

1. use of the Website;
2. problems or technical malfunction of the Website;
3. materials downloaded through or in connection with the use of the Website;
4. user content;
5. User behavior - online or offline;
6. content of other websites whose links are published on the Website.

The Administrator is not liable if the User cannot access the Website due to problems beyond their control - software, hardware, Internet connection problem or force majeure circumstances.

The User agrees to bear responsibility for all costs of maintenance, serviceability or connection of their computer system or other device necessary for using the Website.

The Administrator reserves the right for systemic intervention in the entire functionality of the Website, including, but not limited to, suspending access to it, in the presence of a justified reason.

To the full extent permitted by applicable law, the Administrator will not be liable for damages suffered by a User that are: 1. indirect; 2. consequential; 3. incidental; 4. punitive, including damages for lost profits arising from the use or inability to use the Website.

6. Amendments

The Administrator may unilaterally, at any time and without prior notice, modify these General Terms. The amended General Terms will be published on the Website in a manner that ensures the possibility of reproduction, as well as their storage by the User on a durable medium. All amendments to these General Terms will apply going forward.

7. Disputes

The applicable law under this agreement is that of the Republic of Bulgaria. In case of a private law dispute with an international element, the applicable law should be determined according to the rules of private international law.

As a basic principle in the performance of this agreement, the parties adopt mutual understanding and mutual concessions. In this sense, the parties agree to resolve disputes arising between them in a spirit of goodwill and through negotiations.

In case of impossibility to resolve disputes arising in connection with and regarding this agreement, its performance or non-performance, the parties agree to resolve them before the competent Bulgarian court, determined according to the rules of local and subject matter jurisdiction, in accordance with the current law of the Republic of Bulgaria.

8. Refund Policy

We do not offer refunds except in the following cases:

• The package received is incorrect (wrong items sent)
• The products arrived damaged

Contact us within 7 days of delivery if you experience any of the above issues. Please include photos of the damaged/incorrect items along with your order number.

If there is a delivery problem (e.g., lost package, undelivered order), we may offer to resend the order at no additional cost after verification.

For all refund or reshipment requests, please contact us at: info@crystalpeptides.eu

9. Shipping & Tracking Policy

Tracking timeline. Tracking updates may take 2–3 days to appear after shipment. If no information is visible yet, please wait — this is normal and your parcel is on its way. If you did not receive a tracking number, contact us right away so we can help.

Where to track. Start with a universal tracking site such as parcelsapp.com. Once your parcel arrives in the destination country, please check detailed updates only on the final courier/postal service website (your national post, DPD, UPS, DHL, Hermes, Nova Post, etc.). Information about pickup points will also appear only on the courier's own site.

Monitor tracking regularly. Please monitor your tracking and act quickly if your parcel waits at a pickup point or has any problem. If the parcel returns due to inaction, you will need to pay for reshipping.

No address changes after shipment. If you request redirection or ask the courier to change the delivery address, this is done at your own responsibility. If the parcel is lost or not delivered after redirection, we cannot offer reshipment or compensation.

Record a video when opening your parcel. Only a full unboxing video is valid proof if something is missing or damaged.

Version: 1.2

Date of adoption and publication: January 2025